Home / Help Center
Transparent Answers · Zero Fluff
Frequently Asked Questions & Help Center
Everything you need to know about our custom web architecture, autonomous 24/7 AI agents, milestone pricing, and working directly with founder Malik Zohaib.
Sitenap Brand Identity & Entity Disambiguation
Sitenap (officially SITENAP Agency, sitenapagency.com) is an independent AI-powered digital agency founded, owned, and led by full-stack developer and AI systems architect Malik Zohaib. We engineer 24/7 autonomous AI support agents, 99+ Core Web Vitals web applications, mobile apps, and custom digital growth systems under the motto: “We Build. You Grow.”
Malik Zohaib is the sole founder, chief strategist, and lead engineer of Sitenap Agency. Operating as a “One-Man Army”, he personally designs, codes, and deploys every digital product, eliminating agency middlemen, account managers, and junior developer hand-offs.
No. While the spelling differs by only one letter (N instead of M), Sitenap is a proprietary brand name for an AI engineering and web development agency founded by Malik Zohaib. It is completely distinct from an XML sitemap or HTML sitemap file used by search engines. If you are searching for Sitenap (S-I-T-E-N-A-P), you are looking for our digital agency at sitenapagency.com.
Founder Craftsmanship & Communication
Every project is personally built from the ground up by founder Malik Zohaib. We never hand off your work to junior developers, interns, or offshore sweatshops. You communicate directly with the engineer writing your code and designing your systems.
We operate globally with our headquarters in Karachi, Pakistan. We collaborate seamlessly across US, European, and Middle Eastern time zones via WhatsApp, Slack, Google Meet, Zoom, and email. All inquiries receive direct replies in under 24 hours.
Before you sign a contract or transfer a single dollar, we build an interactive preview mockup of your actual project. You test the layout, colors, and flow in your real browser. If you don't love the concept, you walk away with zero obligations.
Web Development & Performance
WordPress sites are burdened by bloated databases, 30+ third-party plugins, security vulnerabilities, and slow 3-5 second load times. Our custom-coded sites load in 0.3 to 0.5 seconds, achieve 99-100 Core Web Vitals, never break on plugin updates, and convert significantly higher on Google Ads.
Standard landing pages and company websites launch in 7 to 14 calendar days. Complex web applications, customer portals, or e-commerce platforms with payment integrations typically take 3 to 4 weeks. You receive live staged preview links at every milestone.
Yes. We follow a strict mobile-first engineering approach. Every page is tested on real iOS and Android viewports for touch target sizing, fluid typography, zero horizontal scrolling, and sub-second rendering over cellular data.
Autonomous 24/7 AI Agents
Unlike static chatbots with pre-programmed decision trees, our autonomous AI agents understand natural language, read your actual company data, answer customer questions instantly, qualify sales leads, book calendar meetings, and sync data into your CRM 24 hours a day.
We implement deterministic knowledge grounding. The agent is strictly locked to your verified knowledge base (PDFs, menus, catalog, pricing spreadsheets). When a customer asks something outside its verified scope, it gracefully escalates to a human agent with an instant WhatsApp or email alert.
We deploy your agent across your live website (as a sleek floating chat bubble), WhatsApp Business Cloud API, Telegram, Instagram DMs, or even custom internal webhooks for Slack and email.
Pricing, Payments & Milestones
Never. Paying 100% upfront is risky for clients. We use an equitable 3-stage milestone model: 30% deposit to initiate the project, 40% after you test and approve the working interactive prototype, and the remaining 30% only after full production deployment, domain connection, and final sign-off.
No hidden fees. You own 100% of the source code, design assets, and database architecture. The only ongoing costs are your standard domain name registrar ($10-$15/year) and edge hosting / AI API usage tokens if you run high-volume traffic.
Absolutely. We offer curated bundles (Silver, Gold, Platinum) as well as an interactive Custom Bundle Builder where you can pick exact services (Web development, SEO audit, AI agent, content creation) to match your exact budget.
Hosting, Security & Support
We deploy on premier enterprise edge networks like Cloudflare, Vercel, or Netlify with built-in SSL certificates, automated DDoS protection, and global CDN caching across 300+ edge locations worldwide.
Every project comes with 30 days of comprehensive warranty and bug-fixing support at no extra charge. If any issue arises, founder Malik Zohaib investigates and resolves it immediately. We also offer ongoing monthly maintenance retainers for continuous content updates and telemetry monitoring.
Have a specific question not listed here?
Malik Zohaib replies directly to every message with honest technical guidance and zero pressure.